Privacy Policy
Your trust matters. Here is how we handle your information.
Last updated: March 1, 2026
Overview
Earthly Essences ("we", "our", "us") respects your privacy and is committed to protecting the personal information you share when you place orders, submit enquiries, or browse our website.
Information We Collect
- Contact details: name, phone number, email address, and delivery address for order fulfilment.
- Order details: selected products, quantities, and billing/shipping preferences.
- Payment references: UPI/bank transfer confirmation details for invoice-first orders.
- Communication records: messages sent via our contact form, email, or phone.
- Technical data: browser type, IP address, and pages visited for analytics and security.
How We Use Your Information
- To process and fulfil your equipment orders and generate invoices.
- To provide delivery tracking, after-sales support, and warranty service.
- To respond to your enquiries and provide product recommendations.
- To improve our website, product catalogue, and customer experience.
- To comply with legal and regulatory obligations.
Sharing of Information
We share information only with trusted service partners necessary to fulfil your order — such as logistics providers for shipping and email service providers for order confirmations. We do not sell, rent, or trade your personal information to third parties.
Data Security
We use reasonable administrative and technical safeguards to protect your data, including encrypted connections (HTTPS) and access controls. However, no method of data transmission or storage is 100% secure.
Data Retention
We retain order records and customer data for as long as necessary to provide after-sales support and comply with legal requirements (typically 7 years for tax records). You may request deletion of non-essential data at any time.
Your Rights
Under applicable Indian law (including the Digital Personal Data Protection Act, 2023), you have the right to access, correct, or delete your personal data. Contact us at hello@earthlyessences.in for any data-related requests.
Contact Us
For privacy enquiries, reach us at hello@earthlyessences.in or write to us at 3/1/2, Grant Tank Road, P.O. Baidyabati, P.S. Serampore, Hooghly – 712222, West Bengal, India.