Returns & Refund Policy
Clear guidelines on returns, exchanges, and refunds.
Last updated: March 1, 2026
Order Cancellation
- Orders can be cancelled only before shipment.
- Once shipped, cancellations are not allowed.
Refund Policy
Refunds may be considered in the following cases:
- Lost in transit
- Wrong product delivered
- Damaged or expired product received
Approved refunds will be processed and credited within 7–14 business days to the original payment method.
Return Policy
- Returns are accepted only for defective, damaged, or incorrect products.
- Return requests must be raised within 24 hours of delivery.
- Approved returns will be processed for replacement within 2–3 business days.
- Replacements are expected to be delivered within 4–7 business days.
Non-Returnable Items
- Equipment that has been used, assembled, or fuel has been added.
- Consumable accessories (nylon lines, blades, filters) after packaging is opened.
- Items returned without prior authorisation.
How to Request a Return/Refund
Email us at hello@earthlyessences.in with your order reference, photographs (if applicable), and reason. Our team will respond within Within 24 hours.